Refund policy

At Ochic, each set is carefully handcrafted in small batches using premium materials.
Because of this, slight variations in shape, colour, or finish may occur — these are part of the unique character of handmade products, and not considered defects.

If something isn’t perfect, we’re here to help — thoughtfully and fairly.

Our Approach

As a small boutique, we take a more considered approach to aftercare. In many cases, we may recommend a replacement or an alternative solution rather than a full return, allowing us to better support your experience while reducing unnecessary back & forth shipping waste.

Returns

You may return your order within 14 days of delivery, provided that items are unused, untried, and in original packaging; and we kindly ask that items are not worn or tested before being returned. To start a return, please email info@ochicnails.com with your order number and reason for return. We will guide you through the process and provide a return label. For change-of-mind returns, the cost of return shipping will be deducted from your refund unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, your refund will be processed. Refunds are issued to your original payment method within 5–7 business days. Your bank or payment provider may take additional time to complete the transaction. For orders that qualified for free shipping (€50 or more), we may deduct the original outbound shipping cost, as this has already been incurred.

Other Questions

For any questions regarding returns or replacements,
please contact us at info@ochicnails.com.