At Ochic, your satisfaction is our top priority. If you're not completely happy with your purchase or if there's an issue with your order, please let us know so we can resolve it. Contact us at info@ochicnails.com, providing a detailed description of the issue, clear photos, and your order number. This helps us understand the exact issue and improve our product if needed.

We accept returns on products within 30 days of dispatch, provided they have not been used and are in their original packaging. To qualify for a refund, you must contact us within 30 days of dispatch and provide clear photos to highlight any issues.Please note that we do not refund shipping costs or return postage.For your first order, if the size does not match, we are happy to replace them free of charge. If we are still unable to resolve the issue, we will offer a full refund, excluding your original shipping costs. 

After reviewing your refund request, we will inform you as soon as possible about the status. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.